Support

We're here to help.

Find a quick answer below or send us an email. Please include your device, operating-system version, and what you expected to happen.

Email support

dkim@jadonglab.com

Questions, feedback, and accessibility support are welcome.

Quick help

Common questions

01

Setting up your call target

During onboarding, choose Mom, Dad, or another parent or guardian, then enter a phone number or select one with your device's contact picker.

02

Changing your check-in routine

Open Settings, choose Check-in routine, then add or remove weekly windows and save your changes.

03

Notifications are not appearing

Confirm reminders are enabled in Call Mom and that notification permission is enabled in your device settings. Call Mom schedules reminders locally on your device.

04

A call is missing from history

Call Mom records a timestamp only after the phone's dialer opens successfully. It does not detect whether the call was placed, answered, or completed.

05

Resetting your app data

Open Settings and choose Reset app data. This removes Call Mom's locally stored profile, routine, preferences, and app-created call timestamps.

A useful boundary

Call Mom opens your phone's dialer.

The app records when the native dialer opened successfully. It does not know whether a call was placed, answered, or completed, and it does not change your device's own call history.